FAQs
What is 10DLC compliance for text messaging?
10DLC stands for "10-digit long code" and refers to the numbers businesses use to send personalized messages. It also refers to the rules implemented by carriers like AT&T, Verizon, and T-Mobile regarding the use of these numbers. Carriers first ...
Why is my business number being labeled as spam?
You’ve called a few customers who usually pick up on the first or second ring, but now, they’re sending you to voicemail. What’s changed? Did you do something to jeopardize the business relationship? Probably not! Your phone number’s caller ID may ...
Why do I have call-quality issues?
People who use internet-based phone systems can experience call-quality issues for various reasons. Troubleshooting them can be challenging (but not impossible!). Your phone system's sound quality relies on your internet bandwidth (upload and ...
What is traffic shaping and why do I need it?
Voice call-quality issues are challenging to troubleshoot because many factors can potentially affect audio. Some people believe simply increasing internet speed is the solution, but people who use hosted VoIP phone services might experience voice ...
How do I access my phone call logs, recordings, and voicemails on the web?
Note: Due to UpLync firewalls, access to the sites referenced below are restricted to those in which physical UpLync telephones are installed and operational. Go to [SERVERNAME].ast.uplync.net/recordings (you can get the name of your server from ...
How do I access call logs and/or recordings from extensions other than my own?
Note: Due to UpLync firewalls, access to the sites referenced below are restricted to those in which physical UpLync telephones are installed and operational. Request access to reports by emailing support@uplync.com. Go to ...
Can I purchase my competitor's number?
Let's say that your competitor recently went out of business. You would like to take over their phone number so their customers can now become your customers -- that's smart thinking! It's possible to do this, but more than likely, your competitor ...
Can my cell number be my business number?
Many people begin their businesses using their personal cellphone number as their business phone. When they're ready to expand and add employees (or when too many customers are contacting them after business hours), they have to decide whether to get ...
Caller ID: Why doesn't my business name show up to those whom I call?
The service that we have come to know as "caller ID" is made up of two component services – the caller's ten-digit telephone number (CID) and the associated name (CNAM). For any telephone call placed in the United States, the originating carrier is ...
How do I block or blacklist a phone number?
If you'd like to stop receiving calls from a specific phone number, you can block (aka blacklist) the number. To blacklist a number, dial *30 and then the 10 digit number You can also dial *32 to blacklist the previous caller (CAUTION: it's easy to ...