If you have any questions about accessing your information, please email support@uplync.com.
How do I access call logs and/or recordings from extensions other than my own?
Note: Due to UpLync firewalls, access to the sites referenced below are restricted to those in which physical UpLync telephones are installed and operational.
- Request access to reports by emailing support@uplync.com.
- Go to [SERVERNAME].ast.uplync.net/admin (you can get the name of your server from UpLync)
- Click on Free PBX Administration
- Enter username/password credentials you received from UpLync.
- At the top of the page, go to Reports and then CDR Reports.
- Click the Search button, and it will show you the last 100 calls. You can also search by a variety of criteria provided on that screen.
- If you would like to export a .CSV file of the report, select the CSV file option on the right side of the screen.
Related Articles
How do I access my phone call logs, recordings, and voicemails on the web?
Note: Due to UpLync firewalls, access to the sites referenced below are restricted to those in which physical UpLync telephones are installed and operational. Go to [SERVERNAME].ast.uplync.net/recordings (you can get the name of your server from ...Why do I have call-quality issues?
People who use internet-based phone systems can experience call-quality issues for various reasons. Troubleshooting them can be challenging (but not impossible!). Your phone system's sound quality relies on your internet bandwidth (upload and ...Advanced Call Handling - Transferring and Parking Calls
FollowMe This feature allows another phone to ring simultaneously with your desk phone. Most people set this up with their cell phone number. You can toggle the FollowMe feature on and off using this button. When the button is green, FollowMe is off. ...What is traffic shaping and why do I need it?
Voice call-quality issues are challenging to troubleshoot because many factors can potentially affect audio. Some people believe simply increasing internet speed is the solution, but people who use hosted VoIP phone services might experience voice ...Basic Call Handling - Making, Answering, and Placing Calls on Hold
Place a Call (Watch Video Example) Calls can be made by picking up the handset or by pressing the speaker button Dial an outside number or an extension Press Send to place the call (or wait three seconds for the digit timeout to expire) Answer a ...