Installing and Using UpLync Softphone (Mobile Devices)

Installing and Using UpLync Softphone (Mobile Devices)

UpLync Softphone cuts the ties to the physical phone sitting on your desk. Available for mobile and desktop, the UpLync Softphone app immediately transforms your personal device into your business office extension. You can call or text using your business number from any location. 

Logging Into UpLync Softphone

  1. Install the UpLync Softphone mobile app from your appropriate app store.

    iPhone App Store
    Google Play Store
  2. Enter the username and password or scan the QR code provided by your UpLync support agent via email.
  • The green light in the top left-hand corner indicates your account is registered, and you're ready to start making calls. If you see a red light, double check that your credentials are entered correctly. After double checking, if it's still red, email support@uplync.com
     for assistance.

     

Checking Voicemail and Recording Greetings and Name

  1. Open UpLync Softphone, and press the Voicemail button.


  2. Enter your mailbox number and password, if applicable.
  3. Press 0 for voicemail options, and then press 1 to record your unavailable greeting. The system will walk you through the various prompts for recording your name and a temporary greeting, if you want one.

Enabling Do Not Disturb (DND)

You can "silence" incoming calls by enabling Do Not Disturb (DND) in the app. 
  1. Press the UpLync Softphone button in the top left-hand corner.

  2. Toggle the "Immediate Do Not Disturb" to on.


Transferring a Call

  1. When you're on a live call, press the Transfer button.


  2. The dialpad screen will appear. Enter the extension or phone number of the person to whom you wish to transfer to. Press the green "call" button.




    • Related Articles

    • Installing and Using UpLync Softphone (Mac Desktop Devices)

      UpLync Softphone cuts the ties to the physical phone sitting on your desk. Available for mobile and desktop, the UpLync Softphone app immediately transforms your personal device into your business office extension. You can call or text using your ...

    • Installing and Using UpLync Softphone (Windows Desktop Devices)

      UpLync Softphone cuts the ties to the physical phone sitting on your desk. Available for mobile and desktop, the UpLync Softphone app immediately transforms your personal device into your business office extension. You can call or text using your ...

    • Getting Started with UpLync Fax

      Getting Started with UpLync Fax The UpLync Fax portal works similarly to your email. Here are a few items to consider before sending your first fax message. Review and update your user profile and general settings Create a default cover page Add ...

    • UpLync Fax FAQs

      I forgot my username and/or password. How can I find them? Open your web browser and navigate to http://faxlync2.uplync.net Click the blue Forgot Password? link. You can also email support@uplync.com for assistance. Does everyone use the same login ...

    • Can my cell number be my business number?

      Many people begin their businesses using their personal cellphone number as their business phone. When they're ready to expand and add employees (or when too many customers are contacting them after business hours), they have to decide whether to get ...