I forgot my username and/or password. How can I find them?

1. Open your web browser and navigate to http://faxlync2.uplync.net
   
2. Click the blue Forgot Password? link.
   

You can also email support@uplync.com  for assistance.

Does everyone use the same login information?

No, but you can share your username/password if you choose to.

How do I send a fax to multiple people at the same time?

In Step 3 of sending a new fax message, you can add multiple new recipients or select numerous contacts or users.

My fax failed. What do I do?

You have a few options when a fax fails to send. First, double-check that you entered the recipient’s fax number correctly, and try resending it.

Under Messages, click Failed. Select the fax message you want to try resending and choose Retry Failed Deliveries  under the Actions drop-down menu.

If the file still doesn’t send, double-check that you have the correct number and that it is, indeed, a fax number. You can verify it’s a fax number by calling it. You should hear a fax dial tone after a few rings.

You can also contact the recipient to ensure their machine/fax service is working.

I need a cover page for my faxes. How do I add one?

Your  UpLync Fax portal contains a default cover page that automatically includes the recipient information you add during Step 1 of the sending process. You will see the default cover page file in Step 2, where you add your fax message document.

The default cover page looks like this.

If you need a customized cover page, please contact us at support@uplync.com .

Where do my faxes go when I receive them?

Your faxes appear in the Inbox section of your portal. You can also receive them via email if you’d like. You can adjust these preferences under General Settings.

How do I change the notifications I receive?

Under the Settings tab, click General Settings. You can toggle the notification settings in this area.

Can multiple emails be notified on incoming faxes?

Yes. Under the Settings tab, click User Profile. Add the email addresses you want to receive notifications in the Addresses  section. Then, you can toggle whether they receive notifications when a fax is sent or received.

NOR = Notify on receive

NOS = Notify on send