Fax FAQs

Fax FAQs

When we receive faxes through the service, how do we get a notification? Is this through email? 
We can set up your electronic fax service to notify you via email that a fax has been received. The email will contain a pdf of the fax. It will also contain a link to the online fax portal where you can view the document.

Can multiple emails be notified? 
Yes.

What kind of a document will the fax come through as? Will it be a pdf? 
Yes, faxes received via email and in the portal are .pdf files. You can download them as needed.

Will each individual have a login, or is there just one login for the entire office?
There is one set of login credentials per fax number. However, multiple people in the office can be logged in simultaneously using the same credentials.

Can I receive fax confirmation pages by email?
While the online fax portal will indicate the success or failure of the fax, confirmation pages are not available in the portal or via email. They are available only through a traditional fax service IF your fax machine supports confirmation pages.  

    • Related Articles

    • UpLync Fax FAQs

      I forgot my username and/or password. How can I find them? Open your web browser and navigate to http://faxlync2.uplync.net Click the blue Forgot Password? link. You can also email support@uplync.com for assistance. Does everyone use the same login ...

    • Sending a Fax Message

      Sending a Fax Message Click on New and then Message in the left-hand navigation. There are three steps to sending a new fax message: 1) Entering your information, subject, and notes; 2) Adding your cover page and documents; and 3) Adding your ...

    • Getting Started with UpLync Fax

      Getting Started with UpLync Fax The UpLync Fax portal works similarly to your email. Here are a few items to consider before sending your first fax message. Review and update your user profile and general settings Create a default cover page Add ...

    • Uploading Fax Documents

      You can upload and organize documents before sending a fax message or during the “sending a fax” process. Before Sending a Fax Message Click on New and then Document in the left-hand navigation. Drag and drop the file from your computer into the ...

    • Editing User Profile and Settings

      You can edit your user profile and general settings within the UpLync Fax portal. You can access them from the left-hand navigation, under Settings, or by clicking on the person icon at the top right of your screen. Editing User Profile The system ...