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Basic Call Handling - Making, Answering, and Placing Calls on Hold
Place a Call (Watch Video Example) Calls can be made by picking up the handset or by pressing the speaker button Dial an outside number or an extension Press Send to place the call (or wait three seconds for the digit timeout to expire) Answer a ...
Answering a Call/Covering Co-Worker Calls
Call Recordings & Transcripts
How do I listen to a recording? Tap a recording to expand it Use the audio player to play the call The recording will stream directly in your browser and includes both sides of the conversation. How do I call back from a recording? If a caller ID ...
Follow Me & DND
What is Follow Me? Follow Me rings additional phone numbers at the same time as your extension. This allows calls to reach you on multiple devices, such as your mobile phone or home phone. How do I enable Follow Me? Open the Follow Me / DND page ...
Why do I have call-quality issues?
People who use internet-based phone systems can experience call-quality issues for various reasons. Troubleshooting them can be challenging (but not impossible!). Your phone system's sound quality relies on your internet bandwidth (upload and ...