FollowMe

This feature allows another phone to ring simultaneously with your desk phone. Most people set this up with their cell phone number. You can toggle the FollowMe feature on and off using this button. When the button is green, FollowMe is off. When red, FollowMe is on. If you’d like to modify your phone’s FollowMe numbers, just drop us an email at support@uplync.com. 

When enabled, incoming calls will come through on your cell phone with the caller’s phone number/CallerID. When you answer, you will hear a prompt that says, “You have an incoming call, press 1 to accept or 2 to decline.” If you accept the call, you are connected to the caller. If you reject or do not answer, the call will be sent back to the voicemail associated with your desk phone. 

Transfer a Call (Watch Video Example)

Blind Transfer

• • • While speaking to the caller to be transferred, press the TRAN or Transfer button
    • Dial the extension of the party you wish to transfer the call to or press the party's Extension Button (preprogrammed on your phone’s screen)
    • Press the TRAN or Transfer button again and hang up the receiver to complete the transfer 

Attended Transfer

• • • While speaking to the caller to be transferred, press the TRAN or Transfer button
    • Dial the extension of the party you wish to transfer the call to or press the party's Extension Button (preprogrammed on your phone’s screen)
    • When answered, announce the call to the receiving party
    • Press the TRAN or Transfer button again and hang up the receiver to complete the transfer 

Transfer to Voicemail

• While speaking to the caller to be transferred, press the TRAN or Transfer button
• Dial an asterisk (*) followed by the extension of the party you wish to transfer the call to or press the party's Extension Button (preprogrammed on your phone’s screen)
• Press the TRAN or Transfer button again and hang up the receiver to complete the transfer 

Transfer to Staff with FollowMe Enabled (Using a Sidecar)

If you are using a sidecar (aka expansion module), you MUST use this for transferring to people who have FollowMe enabled and need to take calls on their cell phones. You may do an attended or blind transfer when using this process.

• While on a call, press the Transfer key that appears on your main phone screen. 
• On the sidecar, navigate to the second page by pressing the #2 key on the bottom right.  
• Press the target person to transfer to - There is an icon next to the person’s name (looks like a small dial pad). Proceed with an attended or blind transfer (see above).

Call Park

• While speaking to the caller to be parked, press one of the available Park buttons (pre-programmed on your phone’s screen). The park button will change from green to red, and the call will be parked in the spot you selected.
• Hang up the receiver

Retrieve a Parked Call

• On a desk phone, press the red Park button that your call is parked in 
• On a cordless handset, dial the parking space number where the call is parked and press Send

Three-Way Conference Call

• While speaking to the first caller, press the Conference button
• Dial the extension or external number of the party you wish to add to the conference
• When answered, announce the conference to the new party
• Press Conference (You can repeat the process up to four times to have five parties in a conference.)